Before you write to us
firescatters.org.uk is an independent information portal – we research and write about Firescatters so that readers can weigh up the operator before they sign up anywhere. We're not the casino itself, and we don't run the games, hold player funds or process withdrawals. If your question is about our articles, this guide, a figure we've quoted, or something you think we've got wrong, this is exactly the right place to write to.
We also welcome feedback on how the site reads, corrections where a rule or a limit has changed on the operator's side, and general queries about how we work as a reviewer. What we can't do is log into an account, chase a payment or resolve a dispute – more on that below.
Our inbox
The editorial team can be reached at [email protected]. Tell us which page you're writing about and what you'd like changed or clarified – a link or a screenshot helps us find the right section quickly. We aim to reply within 48 hours, though busier periods can occasionally push that out a little.
Questions for Firescatters, not for us
If your message is really about your own account – a deposit that hasn't landed, a withdrawal stuck in review, a bonus that didn't apply, or a login problem – we genuinely have no way to help. We hold none of your account data and no access to the operator's systems, so forwarding the message on your behalf would only slow things down.
Those queries belong with the operator's own support team, via the channels available on its platform once you're logged in. That's also the right route for anything involving verification documents or payment details, since a third party should never be handling those on your behalf.
Why this distinction matters
Keeping this line clear protects you as much as it protects us. An operator's support desk can see your balance, your transaction history and your verification status; we can't, and we wouldn't want a reader sending sensitive documents to an inbox that has no business holding them. Our role is to check terms, explain limits in plain English and flag anything that reads unclearly – the account side stays firmly with the platform you registered on.
Complaints and getting help
If you'd like to flag something you think is misleading in our own coverage, say so directly and we'll review it – that's a genuine complaint about the site, and it comes to the same inbox above. Complaints about the casino's conduct itself should go to its support team first, and from there to whatever licensing body it operates under, where one applies.
Access to this site and to any gambling content is restricted to those aged 18+. If gambling has stopped feeling like entertainment, free and confidential support is available from GamCare on the National Gambling Helpline, 0808 8020 133 (24/7), or from BeGambleAware. GamStop offers free self-exclusion across licensed sites if you'd rather step away entirely.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.